Refund Policy
At DYEYE, we believe great service doesn't end after checkout. Our team is committed to providing fast order processing, responsive customer support, and fair resolutions whenever an issue occurs.
Most orders ship the same business day.
Fast assistance through our website chat.
Your privacy is always protected.
We focus on solutions, not complications.
Before Returning an Item
If you experience any issue with your order, please contact our Customer Care Team first.
In many cases we can provide a replacement, partial refund, product assistance, or another solution without requiring a return.
30-Day Return Window
Returns may be requested within 30 days of delivery.
Eligible Returns
- Damaged items
- Defective products
- Incorrect items received
- Unused products in original packaging
Non-Returnable Items
- Opened intimate products
- Used products
- Broken safety seals
- Gift cards
- Final sale items
Our Service Commitment
Return Process
- Contact Support
- Receive Return Instructions
- Return Approved Item
- Refund Processed
Refund Method
Approved refunds will be issued to the original payment method used during checkout.
Visa • Mastercard • American Express • Discover • PayPal • Shop Pay
Order Cancellations
Orders may be cancelled before shipment.
Because most orders are processed and dispatched on the same business day, please contact our support team as soon as possible if changes are needed.
Privacy & Discretion
- Discreet Packaging
- No product details on the package exterior
- Secure handling of customer information
- Privacy protected throughout the order process