Shipping Policy
Fast, discreet, and reliable shipping for every DYEYE order. We are committed to processing orders quickly and providing a smooth delivery experience from checkout to arrival.
Your Shipping Journey
Order Placed
Your order is successfully received.
Processing
Most orders are processed on the same business day.
Shipped
Tracking information is sent by email.
Delivered
Your order arrives safely and discreetly.
Order Processing Time
Most orders are processed and dispatched on the same business day.
Orders placed after business hours, on weekends, or during holidays may be processed on the next business day.
During peak seasons or promotional periods, processing times may occasionally be extended.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 5–12 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 6–12 Business Days |
| Europe | 7–15 Business Days |
| Australia & New Zealand | 6–12 Business Days |
| Other Regions | 10–20 Business Days |
Delivery times are estimates and may vary based on carrier performance, customs processing, and local conditions.
Tracking Information
Once your order has shipped, a confirmation email containing tracking information will be sent automatically.
Tracking updates may require 24–72 hours before appearing in the carrier system.
Track My OrderDiscreet Packaging
We understand the importance of privacy.
- Plain outer packaging
- No product names displayed
- No adult-related markings
- Confidential order handling
Customs & Duties
International orders may be subject to customs duties, import taxes, or local fees depending on destination regulations.
These charges are determined by local authorities and are the responsibility of the customer unless otherwise stated.
Delivery Delays & Address Issues
Shipping estimates may be affected by customs inspections, carrier delays, weather conditions, holidays, or incomplete shipping information.
Please ensure your shipping address is accurate before placing an order.
If your tracking has not updated for more than 7 business days, please contact our support team for assistance.
Need Shipping Assistance?
Our Customer Care Team is available to assist with shipping questions, tracking updates, and delivery concerns.