Returns & Refunds
Our goal is not simply to process returns. Our goal is to help resolve issues quickly and fairly, while providing the best possible customer experience.
Solutions Before Returns
If something isn't right with your order, our Customer Care Team will work with you to find the best solution.
Depending on the situation, we may be able to provide:
- Replacement Products
- Shipping Assistance
- Product Support
- Partial Refund Options
- Alternative Resolutions
How Returns Work
1
Contact Us
Tell us about the issue.
2
Review
We evaluate your request.
3
Resolution
Replacement, return, or refund.
4
Completed
Issue successfully resolved.
Refund Timeline
Request Review
1–2 Days
Inspection
1–3 Days
Refund Issued
1–2 Days
Bank Processing
3–10 Days
Common Return Questions
Can I return opened intimate products?
For hygiene and safety reasons, opened intimate products are generally not eligible for return unless defective.
How long do I have to request a return?
Return requests may be submitted within 30 days of delivery.
How will I receive my refund?
Refunds are issued to the original payment method used during checkout.
Customer Care Team
Need assistance? We're always here to help.
Email Support
dyeye@gmail.com
Live Chat
Available on our website
Response Time
Within 24 Business Hours