1. Eligibility & Age Requirement

DYEYE products are intended for adult customers only. By accessing this website or placing an order, you confirm that you are at least 18 years old or the legal age of majority in your jurisdiction.

You are responsible for ensuring that the products you purchase are legal to buy, import, and use in your country, state, or region.

2. Orders & Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not guarantee order acceptance.

We reserve the right to cancel or refuse any order due to suspected fraud, payment issues, stock availability, pricing errors, or policy violations.

3. Payments & Billing

All payments must be completed at checkout through our available payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.

DYEYE does not store complete payment card details on our servers. Payments are processed securely through trusted payment providers.

4. Shipping & Delivery

Most orders are processed and dispatched on the same business day. Orders placed after business hours, during weekends, or holidays may be processed on the next business day.

Delivery times are estimates and may be affected by customs, carrier delays, weather, holidays, or incorrect shipping information.

Please review our Shipping Policy for full delivery details.

5. Returns, Refunds & Cancellations

Return and refund requests are handled according to our Returns & Refunds Policy. For hygiene and safety reasons, opened intimate products, used products, or products with broken safety seals may not be eligible for return unless defective or damaged upon arrival.

Please review our Refund Policy or Returns & Refunds page for details.

6. Product Information & Responsible Use

We make every effort to display product descriptions, images, pricing, and availability accurately. However, we do not guarantee that all content is always error-free, complete, or current.

Customers are responsible for using products safely and according to any provided instructions. DYEYE is not responsible for misuse, improper handling, or use contrary to product guidance.

7. Account & Customer Information

You agree to provide accurate, current, and complete information when placing an order or contacting customer support.

You are responsible for maintaining the confidentiality of your account details and for all activity under your account.

8. Prohibited Uses

You may not use our website or services to:

• Violate any applicable laws or regulations
• Submit false, misleading, or fraudulent information
• Interfere with website security or functionality
• Use our content, images, or branding without permission
• Attempt unauthorized access to systems or customer data

9. Limitation of Liability

To the fullest extent permitted by law, DYEYE shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these terms limits any rights you may have under applicable consumer protection laws.

10. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated revision date.

Continued use of our website after updates means you accept the revised terms.