After placing your order, you will receive an order confirmation email. Please check your inbox and spam folder if you do not see it immediately.

Orders may be changed or cancelled before shipment. Because most orders are processed quickly, please contact us as soon as possible.

Please make sure the email address entered at checkout is correct. If you still cannot find the confirmation email, contact our Customer Care Team.

Most orders are processed within 1–3 business days. Orders placed after business hours, on weekends, or during holidays may be processed on the next business day.

Estimated delivery times vary by destination. United States orders usually take 5–12 business days. Other international destinations may take 7–20 business days.

Once your order ships, you will receive a tracking number by email. You can also visit our Order Tracking page.

Tracking updates may take 24–72 hours to appear after shipment. Delays may also occur due to carrier scans, customs processing, holidays, or weather.

Yes. All orders are shipped in plain, unmarked packaging. No product names, descriptions, or adult-related information appear on the outside.

No. Product details are not displayed on the outside of the package. Your privacy is protected throughout the delivery process.

Return requests may be submitted within 30 days of delivery, provided the item meets our return eligibility requirements.

For health, hygiene, and safety reasons, opened or used intimate products cannot be returned unless they arrive defective or damaged.

Please contact us within 7 days of delivery with your order number and photos of the item and packaging. Our team will review the issue and provide a solution.

After approval and inspection, refunds are issued to the original payment method. Bank or payment provider processing may take 3–10 business days.

We may accept major payment methods such as Visa, Mastercard, American Express, Discover, PayPal, and Shop Pay, depending on availability at checkout.

Yes. Checkout is protected by secure encryption and trusted payment providers. DYEYE does not store full payment card details on our servers.

Payments may be declined by your bank or payment provider. Please confirm your billing details or try another payment method.

Yes. Customers must be at least 18 years old, or the legal age required in their jurisdiction, to purchase products from DYEYE.

We carefully select products made from body-safe materials whenever possible. Product materials and specifications are listed on individual product pages. For health and hygiene reasons, intimate products should be used and cleaned according to product instructions.

You can contact us by email at dyeye@gmail.com or through the live chat widget on our website.

Most customer support inquiries are answered within 24 business hours. For faster assistance, you may use our live chat when available.

Yes. Live chat support is available through the chat icon on our website. Availability may vary depending on support hours.